Warranties

Product info

Wooden glasses are made with natural materials, so we recommend following instructions for use.

  • Our glasses can be cleaned at any time with a damp cloth to remove sweat or dust, we advise not to put them under running water or immerge them in water, as this could make the product very fragile and also risk breakage.
  • Rain, on the other hand, has no effect on glasses or frames.
  • Can be worn in temperatures ranging from -10ºc to + 35ºc; extreme variations in temperature can cause damage, because of the natural materials.
  • Breakage due to falls, violent impact or similar, d & m srl assumes no responsibility.

Privacy Policy

With reference to the provisions of Legislative Decree no. 196/2003, laying down provisions for the protection of privacy in the processing of personal data, we hereby inform you that the personal data you provide, that is, registrations and or acquired within our activities, can be processed with or without the aid of electronic means, in compliance with the aforementioned law, for the institutional purposes of our business, and in particular to:

  • Execute a service of one or more contract agreed operations
  • Execution of obligations under laws or regulations
  • Protection of the rights of the owners of d & m srl in court
  • The provision of your data to d & m srl is strictly functional to the execution of the contractual relationship or, when specified, to the activities consented by the user
  • The data controller, pursuant to Legislative Decree 196/2003, is d & m srl
  • The data will be stored at our headquarters, with the following address: "via pascoli 1 38066 riva del garda tn", for the time prescribed by law
  • The processing of the data provided, or otherwise acquired within the scope of our activity, may also be carried out by parties to who have the right to access your personal data is recognized by law or secondary and / or community regulations
  • At any time you can request the modification or cancellation of the aforementioned data

TERMS AND CONDITIONS

OUR QUALITY GUARANTEE:

The fenz articles are distributed by d & m srl and are accompanied by a 2 year warranty certificate, an information note issued by the manufacturer and the ce mark.

OUR SERVICE GUARANTEE:

Promptly notify us of any possible defect in the products, breakages and damage, shipping errors, discrepancies from the order, in short, everything that does not go into what you have received.
We will immediately, at our expense, return the shipment of the disputed products or replace them with others of equal value that we will agree together, or to reimburse them. Send your complaints to info@thefenz.com

WARRANTY TERMS

  • The articles must be purchased on the website http://www.thefenz.com or from our authorized dealers.
  • The products must be returned in perfect condition and in the original packaging;
  • For shipments to non-EU countries, the buyer is responsible for paying any customs taxes in the country where he resides.

For shipments to non-EU countries, the buyer is responsible for paying any customs taxes in the country where he resides.

How to cancel your order within 24 hours

To cancel an order, simply send an e-mail within 24 hours after the confirmation of the order received, to info@thefenz.com indicating the progressive number of the order issued at the time of purchase. In this case the order will not be processed and any amount already paid by credit card, excluding the costs incurred for collection, will be immediately refunded on the account details indicated. After 24 hours the contract will be considered concluded and the order forwarded but you will always have the right to resort to the right of withdrawal

PAYMENTS:

d & m srl ensures the highest level of security in payments. The transmission of payment information takes place through the highest security standard and is guaranteed by the pay pal circuit. Payment methods accepted: credit card at the time of purchase, customers enter the details of their credit card in a secure electronic banking system, provided by pay pal. It is possible to make purchases by visa, MasterCard, pay pal, postepay, discover, aura, Pay pal and American express. Pay pal is an online payment system that allows any company or consumer that has an email address to send and receive payments. Registration is free and you can open your account so that you can make payments using your email and your password. In your account you can associate a credit card or a prepaid card, or you can top up without charge from your bank account. To create a pay pal account and for more information visit www.paypal.it

HOW TO MAKE A PURCHASE:

After having chosen the products that you want to buy, you can see the total number of items in the cart, to proceed with the payment just click on complete order and this will open the window of your purchases. In this page you can buy the desired quantities of each product. Going forward to the selection and confirmation of your billing address and after the confirmation of shipping with our courier, you must confirm the general conditions of sale, you will be redirected to pay pal and you can choose amongst the payment methods indicated below. The steps are simple and safe; d & m srl is at your service for any questions and for any problems during the purchase.

INFORMATION AND EXCLUSIONS OF RESPONSIBILITY

d & m srl will make every reasonable effort to ensure that the information that appears on its website is accurate and up-to-date. However, involuntary errors or omissions are not excluded.

d & m srl will not be in any way responsible for any use that is made of the marketed products nor any damage directly or indirectly resulting from such use. The rights of consumers will not be in any way affected.

COMMERCIAL BRANDS

The trademarks and "logos” that appear on this site are registered or unregistered trademarks belonging to d & m srl or to third parties and may not be used for advertising purposes without the prior written consent of the trademark owner.